Super fast shipping

High quality products

Customers rate us with a 9.6

Only natural ingredients

Super fast shipping

High quality products

Customers rate us with a 9.6

Only natural ingredients

Returns, or exchanges, are only possible within 14 days after you receive your order. Please note that you meet the following conditions:

  • The product may not be used, has to be unopened, and is undamaged.
  • Please return the order in its original packaging (if possible).
  • You have to pay a fee for the return. 4 Euro’s for a letterbox package and 6 Euros for bigger packages. These prices are different in other countries than the Netherlands.

Did you order a Combi Deal and do you want to return a part of the order? Please note that the Combi Deal price will be canceled.

How do I return a product?

If you would like to return, or exchange, a product, then you have to contact us within 14 days of receiving your order. You can contact us at administratie@horseflex.nl. As soon as we have received your request, we will send you a confirmation e-mail containing a link* for requesting the return label. We ask a small fee for the shipment so you can pay for the return label easily.

*Please note that you could receive this e-mail in your spam box.

When will I get my money back?

Please state in your e-mail, or in the return shipment, your bank details. After receiving the return shipment we will transfer the specified amount of the order back to your specified bank account number within 5 working days, with the exception of Afterpay payments.

I have a complaint: what should I do?

If you have a complaint about your product, order, delivery, or something else, please contact us via administratie@horseflex.nl. We will progress your order as soon as possible and try to find the best solution possible. In the unfortunate event of a dispute, there is a possibility for mediation by “Stichting Webshop Keurmerk”. If the mediation did not lead to the desired result, then the dispute will be submitted to „Geschillencomissie Webshop of the SGC”. Is your question not listed in the above? Please contact us at info@horseflex.nl

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